We are committed to protecting our customers’ privacy, and we do our best to be transparent about the information we collect from website users. Please review this policy for your peace of mind.

If you would like to view information (if any) we hold on you, drop us an email. We are a small team but will try to respond to your request within one month of receipt. We will rectify any inaccuracies you report to us as quickly as we can and we’ll be happy to delete your personal information if you wish (except in special circumstances).

If you place an order via the Rapscallion website, you will be required to input the following information:

  • Your email address

  • Your first name and surname

  • Your billing address

  • Your delivery address

You may also provide us with additional information if you wish – for example, you may enter your company name if you are ordering on behalf of a business. All of the details you enter during the purchasing process are collected for the sole purpose of processing and dispatching your order. We will not add you to ours or any other mailing lists without your permission and we will not send any correspondence not related to your order. If you choose to contact us using one of the enquiry forms on our website, we will collect the following information:

  • Your name

  • Your email address

  • Your telephone number

  • Your reason for contacting us

  • Your business name and address (if making a corporate enquiry)

  • The nature of your business (if making a corporate enquiry)

  • Any other information you choose to supply in the body of your message

This information is collected for the sole purpose of processing and responding to your enquiry. We will not add you to any mailing lists without your permission and we will not send you any correspondence unrelated to your enquiry.

We try to ensure that all information we hold on individuals and organisations is accurate and up to date. We hold this information securely and in accordance with the relevant laws, including the General Data Protection Regulation (GDPR).

We are committed to protecting the payment details that you enter when making a purchase on the Rapscallion website. All payments are processed over a secure (HTTPS) connection. Our payment provider is Stripe.

We use Google Analytics to anonymously monitor traffic and user behaviour on our website. This tool does not collect any personally identifiable information. However, if you do not want to be included in our Analytics data, you can opt out.

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